In the last several months, there has been a growing trend of tech support scams with cyber scammers shifting from scare tactics to graciously offering their assistance to potential victims. In most cases, victims of this recent scam find their screens locked, with an ad for a company called “SupportBuddy” on the monitor. If the call is placed, the hackers pose as legitimate tech support from major companies in an attempt to get credit card and personal information in order to rectify the situation.
In order to avoid these rising issues, global security software company, Trend Micro has listed several tips on how to avoid being manipulated by these tech support scammers.
- Remember that legitimate tech support won’t call you.
Always be remember that you have to request help from them, so be suspicious of unsolicited calls. If you need to reach out to tech support, make sure you have the correct number. Go straight to the official website of your provider to get the contact details for their support line.
- Don’t panic, if your screen freezes with a malicious ad.
You can easily terminate the URL by ending the browser process from your Task Manager. Do not call the hotline that you see on ads or alerts. Contact your IT department for assistant if you are in the office.
- Be cautious, if the support agent asks for remote access right away.
Remote access is usually done by a higher level of the support team, and not the call technician. So, of the support agent you’re talking to asks for remove access right away, then you already know that there might be a scam.
- Act fast, if you’ve encountered this scam.
Let’s say you gave away your credit card information, contact your bank immediately. Change the passwords on your computer, especially if you gave them the remote access.
- Get Effective and legitimate anti-virus software.
By getting an effective and legitimate anti-virus software, you can prevent your system from accessing malicious sites. If you already have one, make sure you have the latest version installed. It is because the latest updates of the software will include the most comprehensive protection against recent malicious URLs.
In conclusion, these malicious sites usually have common URL keyword patterns, and some of the infected domains are hosted on IP addresses which are already being monitored. So always be cautious on when visiting a new website especially if you don’t have any surfing anti-virus on your computer. Make sure you get one in order to avoid tech support scams nowadays.